[ROV Refund Policy]

In ‘Ragnarok: V Returns’, we will try to provide a fair refund if you change your mind about your recent purchase or have not used it.

Any abuse of this policy, such as repeated refunds for the same product, may result in revocation of your refund eligibility, even in violation of our terms and conditions.

 

[How to request a refund]

In general, you need to use the 'Customer Center' provided in-game and you can request a refund or apply for a refund for related purchased products.

We will usually refund the purchase amount to the payment method used for the previous transaction or follow the rules of the store where the purchase was made.

 

[Refunds for in-game items]

- Items purchased with real money and used or received in-game will be refunded within 14 days of purchase unless claimed, opened, or used

- -If the composition and function of a paid item purchased with real money and used or received in the game is different from the composition and function of the item actually received

(Effective Date: May 10, 2022)